FAQ's

Shipping & Returns

Hemp Tailor proudly offers worldwide shipping via UPS.

For orders in the USA and Canada, please visit us.hoodlamb.com

To ensure you get your purchase as soon as possible we aim to ship all orders within 24hrs of payment (Monday - Friday).

All orders are shipped via UPS within 24hrs of payment (Monday - Friday). Tracking numbers are provided by email at the time of shipment. Within Europe UPS Standard Shipping takes 2 to 5 working days. Outside of Europe UPS Express Shipping takes 3 to 7 working days. Please note, Saturday and Sunday are not classed as working days.

We run Pre-Sales to give you an opportunity to be the first to get your hands on our newest styles. Purchasing a pre-sale style means your payment method will be charged at the time of purchase and the style will be shipped at a future date. We expect that Pre-Sale styles will ship very close to the estimated ship date that we provide but please keep in mind that it might vary slightly since they ship from China and there could be delays that are out of our control. 

If you would like to cancel your order or make any adjustments it is very important that you contact us right away. Please use ”CANCEL ORDER” or ”ADJUST ORDER” together with your order number in the subject field. If we do not receive a message directly after the order has been placed, we can not guarantee that we have time to stop the shipment. If a canceled order has already been sent, the customer will be responsible of sending the item back. If an order is being refused by the recipient for an unknown/unapproved reason, we reserve the right to charge a fee of EURO 20 / 25 USD for the cost of returning the item by the carrier.

1. Complete the return form. Please indicate the reason for the return so that we can continue to improve our merchandise and our service. Don't forget to include a copy of this return form along with the products to be returned. Our return address is:

Hemp Tailor Returns
Mode Express
Vossebeemd 111G
5705 CL Helmond
The Netherlands

2. Once we have received the returned merchandise, we will send you a confirmation email informing you on its return status. As soon as we've established that the returned merchandise has been received in good condition, we will send you the exchange item or reimburse you for it (excluding the costs for return postage) within 5 working days.

3. All returned items must be in new and unused condition and still have their original labels attached to them. Articles will not be accepted if:

- they have been worn or washed
- you have attempted to mend a fault or mistake in the clothing yourself
- you have not followed the washing or general instructions correctly.

4. All returns need to be RECEIVED by us within 30 days of the date of purchase.

5. Please note, we only refund shipping costs for orders within the EU in case the complete order is returned. The costs for returning an item are to be paid by the customer. Hemp Tailor will pay shipping expenses for outgoing exchanged items in case of faulty products.

Yes, of course! Sale items can be returned for a refund. Simply follow the instructions from our shipping & returns page. Please note, we don't offer exchanges on these due to limited stock options but will refund you for the returned items.

Unfortunately sometimes a production mistake slips through. Please contact our customer care team as soon as you detect a production defect. Please do not send anything back to us without our prior knowledge and confirmation. We need to establish the details of the damage before we decide how to return the item. It’s very important that we receive this information, as we are not always able to reimburse you for the shipping costs afterwards.

Our customer care will send you an email as soon as your return arrives at our warehouse. If you haven't heard anything yet, the parcel is still on its way.

Payment

You can pay using Visa, MasterCard, American Express, Apple Pay, Maestro, Paypal, Sofort and iDeal.

Make sure that you have the right amount available in your account. Also, check with your credit card company that your card is activated for internet purchases. Contact our customer care in case this doesn't solve your issue. They can create a email payment link for you.

Local country import tax and duties apply to countries outside the European Union.

General

You can contact us via our contact form. Our customer care will get back to you within 24 hours.

All orders placed through our web shop should receive a confirmation of the order via email. If you have not received an order confirmation please check your spam folder before contacting us. If the order confirmation is not there either, then please let us know through our contact form and we will send it immediately.

We have a size chart to help you determine which size will fit you just right. On every product page we also list the what size the model is wearing to give you an idea. Still not sure? Reach out to us and ask.

Jackets 
Dry clean only

Knitwear with fur 
Hand wash only 
Wash with similar colors 
Do not tumble dry 
Do not bleach 
Drip dry 
Brush the fur with a soft bristle brush

Knitwear without fur 
Machine wash cold 
Wash with similar colors 
Do not tumble dry 
Do not bleach 
Drip dry

Hemp Tailor has been a hemp pioneer since the early 1990s. As a brand we are committed to leveraging its many benefits to create stylish, durable, sustainable clothing.

Hemp is one of the world’s strongest natural fibers - second only to spider silk. Hemp enriches rather than depletes the soil by shredding its leaves throughout the season, creating a rich compost. Hemp requires about half the amount of water that other agricultural crops do. Hemp requires no pesticides, herbicides, or fertilizers to grow. Hemp helps purify the soil, removing heavy metals. Hemp is considered a carbon negative raw material because its growth actually produces an outlet of CO2 from the earth’s atmosphere.

Hemp Tailor's outerwear shell fabric is GOTS certified. The Global Organic Textile Standard (GOTS) is recognised as the world's leading processing standard for textiles made from organic fibers. It defines high-level environmental criteria along the entire organic textile supply chain and requires compliance with social criteria as well.

Yes, all Hemp Tailor clothing is free from animal by-products.

PET stands for polyethylene terephthalate. It's a fabric that is made from recycled plastic bottles. The bottles are cleaned and melted down; then the plastic is stretched into a fine thread, which is woven into soft, durable, beautiful fabric.

All Hemp Tailor jackets undergo a hemp cellulose treatment. This is our environmentally friendly waterproof coating made from natural cellulose derived from the hemp plant. This eco-conscious method of weather proofing shows outstanding performance in wet, windy or cold conditions, and provides a sustainable alternative to the polluting chemicals found in many other weather resistant treatments.

Winter jackets are Hemp Tailor's speciality. They have been put to the test in extreme temperatures in Polar regions by our friends at Sea Shepherd, and also in the cold mountain regions of Canada and the US. However please keep in mind that personal comfort levels in the cold vary from person to person.

Hemp Tailor products are naturally free of harsh chemicals and toxins that can harm the skin. In addition, all metal components of our clothing, including snaps, buttons, pins, and labels, meet EU anti-nickel regulation requirements.

We produce in small batches using the hemp harvest of a single year to make our jackets and knitwear for each season. If we're sold out of an item we will only get new stock next season.

Hemp Tailor garments are sewn in only a few factories handpicked by us for their quality standards, excellent working conditions and outstanding production and research facilities. Most of these facilities are family owned and Hemp Tailor is proud to use their centuries old wisdom, expertise, and craftsmanship to create our collection. Travel with us to China in The Story Behind HoodLamb to see how we manufacture our garments.

Hemp Tailor strives to use packaging that has the least amount of impact to the environment as possible. This includes a hemp bag that covers and protects each garment as well as the use of using recycled materials for hang tags and shipping materials as well as a minimum of ink to reduce print footprint. Hemp Tailor garment bags are made from 35% hemp, 35% recycled cotton, and 30% recycled polyester. Hemp Tailor plastic bags are biodegradable. 

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Please contact wholesale@hemptailor.com so we can put you in touch with the right distributor/agent.

Please contact investor@hemptailor.com to know more about our investor plans.

HoodLamb by Hemp Tailor is now simply known as Hemp Tailor. We might have a new name but we maintain the same commitment to produce great looking environmentally and ethically conscious clothing using hemp.

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