Shipping & Returns

Shipping within Europe

Hemp Tailor proudly ships all orders within Europe via UPS Standard. Orders outside of Europe are shipped via UPS Express Saver. To ensure you get your purchase as soon as possible we ship out almost all orders within 24hrs of payment (Monday - Friday). Tracking numbers are provided by email at the time of shipment. 

Within Europe UPS Standard takes 2 to 5 working days; we aim to deliver your order within 3 to 9 working days following the date your order is placed. Smaller hubs usually take 2-3 days.

We offer free shipping to all EU destinations on orders over €175. 

Outside of Europe

For shipping to the USA and Canada, please

For any other destinations outside of Europe, UPS Express Service takes 3 to 7 working days; we aim to deliver your order within 4 to 10 working days following the date your order is placed. 

Please note, Saturday and Sunday are not classed as business days.

If you have not received your delivery within the number of days indicated above please contact our customer care at:

Please note, local country import tax and duties may apply to countries outside the European Union. Hemp Tailor is not responsible for customs fees incurred from imported goods.


In case of pre-orders, we aim to ship on the expected dispatch day. Please be aware that shipping can take another 3-9 days. Also note that if you order various products, all will be shipped by the latest date.

Sale periods and holidays

Please bear in mind that sometimes during sale periods or other busy periods, deliveries may take a bit longer. Also note, all Outlet sales are final and cannot be returned.

Return Policy

We want you to be happy with your purchase. If for some reason you are not satisfied with your purchase you may return your item(s). 

If you placed a pre-order, you will have additional time to return your order beyond 30 days.

Exchange Policy

If you would like to exchange your purchase, please return the product according to the below process and place another order for the desired item.  This will allow us to send your new product to you faster and your new selection will be less likely to be sold out.  

Return Instructions

1.All returned items must be in new, unused, and resellable condition and RECEIVED by us within 30 days of the date of purchase. 

  1. Please fill out the return form included in your shipment and send with the returned item.

Our return address is: 

Hemp Tailor Returns
Mode Express
Vossenbeemd 111G
5705 CL Helmond
The Netherlands

  1. A pre-printed return label is included for your convenience. Return shipping expenses are to be paid by the customer. It is recommended to use a reliable shipping service that offers package tracking as Hemp Tailor is not responsible for lost packages.
  2. Once your return is received the amount of the purchase will be refunded. For orders placed within the EU, the shipping costs from the initial order will be refunded as well in case the complete order is returned.  
  3. Questions? Just contact us!


If you would like to cancel your order or make any adjustments it is very important that you contact us right away. Please use ”CANCEL ORDER” or ”ADJUST ORDER” together with your order number in the subject field. If we do not receive a message directly after the order has been placed, we can not leave a guarantee that we have time to stop the shipment. If a canceled order has already been sent, the customer will be in charge of sending the item back. If an order is being refused by the recipient for an unknown/unapproved reason, we reserve the right to charge a fee of EURO 20 / 25 USD for the cost of returning the item by the carrier.



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